Privacy Policy
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BNTW Inc. dba Backsy Networks (“Backsy Networks,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.backsy.com, use our services, or communicate with us by phone, email, or text message.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
A. Information You Provide to Us
Name, email address, phone number, and physical address
Payment and billing details (if applicable)
Device information (e.g., model and operating system when using certain services)
Information related to your support requests or service tickets
Example: When you submit a support request form or call our support line, we may collect your name, phone number, and a description of the issue.
B. Automatically Collected Information
When you interact with our website, we may collect:
IP address and browser type
Pages visited and time spent on the site
Cookies and tracking data (see Section 9 below)
This helps us improve our website performance and understand user behavior.
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2. How We Use Your Information
We use your information for the following purposes:
To provide services and support – including responding to tickets, scheduling service calls, and communicating about ongoing support cases.
To send SMS updates related to your support tickets, only if you have opted in.
To improve our website and customize user experiences.
For legal and compliance purposes, including fraud prevention and responding to lawful requests.
We do not sell or share your information with third parties for marketing purposes.
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3. Sharing of Information
We may share information in limited situations:
Purpose With Whom
To provide service and ticket management Our internal team via RepairShopr
To process payments Secure payment processors
For compliance with law Government authorities when legally required
We never sell customer data or share it with third parties for marketing.
4. Data Retention
Ticket records, consent logs, and SMS history are kept as long as necessary for compliance and service quality.
You may request deletion of personal data by contacting us at privacy@backsy.com
, unless retention is required by law.
5. Your Rights
Depending on where you live, you may have specific privacy rights under laws like GDPR (European Union) or CCPA (California):
The right to access the data we hold about you.
The right to request correction or deletion of your data.
The right to opt out of data collection or SMS messaging.
The right to request a copy of your data.
To exercise these rights, email privacy@backsy.com
or call (657) 900-8777.
6. Data Security
We take appropriate technical and administrative measures to protect your information, including:
Secure HTTPS encryption on our website
Password-protected access to our backend systems (RepairShopr)
Regular review of data handling practices
While no system is 100% secure, we work to prevent unauthorized access and misuse of data.
7. Third-Party Services
Our website and services may link to or integrate with third-party tools (such as RepairShopr).
These third parties have their own privacy policies, and we encourage you to review them.
Backsy Networks is not responsible for third-party practices beyond our control.
8. Cookies & Tracking
We use cookies to improve website performance and user experience.
Cookies may collect anonymous data such as:
Pages visited
Session duration
Browser type
You can manage cookie settings in your browser.
9. International Users
If you are located outside the United States, please note that your information may be transferred to and processed in the U.S., where privacy laws may differ from those in your country.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available at https://www.backsy.com/privacy
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If changes are significant, we will notify you via email or text message.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Backsy Networks
Phone: (657) 900-8777
Email: privacy@backsy.com
Address: 4 Park Plaza, Suite 1240, Irvine, CA 92614